Privacy Policy

SHARE Watch is provided by SHARE Studios Inc. Streaming technology and operations by Solaos, Inc.

This policy covers the SHARE Watch app for iPhone, iPad and Android and the SHARE Watch website at watch.thesharestudio.com. It explains what is collected, why, who receives it, and the choices you have. In this policy, "we" means the providers of SHARE Watch named above.

Signing in

In the app you can sign in with your SHARE account (email and password), with Sign in with Apple on Apple devices, or with a one-time code sent to your email. The website offers the SHARE account and the email code, and also Google sign-in.

• SHARE account: your email and password go from your device straight to Google Firebase, the sign-in service SHARE Studios uses for SHARE accounts. Solaos never receives or stores your password. It receives a sign-in token, checks it, and keeps your email address and account identifier.
• Sign in with Apple: we receive the name and email address Apple shares with us, which may be a private relay address.
• Email code: we use your email address to send the code and to identify your account.

For a signed-in account we keep your email address, your name if one was shared, when the account was created and last used, and a record linking the sign-in method you used to your SHARE Watch account.

What we collect when you use SHARE Watch

• Your library (signed in): My List, Continue Watching positions, watch history, ratings and Signals, and your preferences. These sync your account across devices and shape what we suggest.
• Usage events: the app and the website send Solaos records of what you do, such as titles opened, playback started and finished, items added to My List, and that you searched or used Ask SAM. Each record carries a random session identifier, the IP address and device user agent it arrived with, and, when you are signed in, your account identifier. Search and Ask SAMrecords never contain the words you searched for or asked, and a search record carries no account identifier: it keeps only the time, the session, the platform, the length of the search and the number of results. We use usage events to run and improve the service, to make suggestions, and to report viewing to SHARE and to rights holders.
• Search terms: to improve search, Solaos keeps a list of the words people search for, including the words Ask SAMuses to look up titles, with how often each is searched. The list holds no account identifier, session identifier or IP address.
• Analytics (Matomo): screens and pages viewed and playback progress, measured with Matomo, which Solaos runs itself at analytics.solaostech.com (site 32), so this data is not given to an analytics company. Matomo uses a random visitor identifier that stays the same between visits: the app stores it on your device, and the website keeps it in a cookie only after you accept analytics in the cookie banner. On the website, page addresses can include what you searched for. The app does not send your account identifier to Matomo. We use it to measure use of SHARE Watch, count viewing, and find problems.
• Content reports: when you report a title we record the title, the reason you chose, your optional note (up to 500 characters), the time, and a one-way keyed hash of your IP address, used only to limit abuse of the report form. Your IP address itself is not stored with the report, and the report is not linked to your account. Reports are sent to the SHARE Watch moderation contact for review.
• Hidden titles: titles you hide in the app are stored on your device only. They are not sent to us or collected. Removing the app or clearing its data brings them back.
• Server logs: IP address, user agent, time and errors for each request, used to operate and secure the service and to diagnose faults. The address of a search request includes the words searched, so they can appear in these logs.

Ask SAM (AI suggestions)

Ask SAM uses Claude, an AI model from Anthropic, to pick titles from the SHARE Watch catalogue. The app asks for your permission before your first request.

• What you type, or the words you dictate, is sent to Anthropic with the list of SHARE Watch titles being considered and the earlier turns of your current Ask SAM conversation, so it can answer.
• Voice is turned into text by your device's built-in speech recognition, which Apple or Google provide under their own terms. SHARE Watch receives only the text, never audio.
• Requests to Anthropic carry no account identifier, name, email address or device identifier, so Anthropic cannot link them to your account. Solaos uses your IP address only to limit the number of requests and does not send it to Anthropic.
• Solaos does not keep the text of your request in its usage records or with your account. The words Ask SAM uses to look up titles are added to the search terms list described above, which is not linked to anyone.
• How Anthropic handles and keeps request data is set out in its own terms; see Anthropic's privacy policy.

Please do not enter personal or sensitive information in Ask SAM.

Advertising

SHARE Watch is free and shows video ads in the player, delivered by the Google Interactive Media Ads (IMA) SDK from ad servers and the partners listed in our ads.txt. To fetch an ad, IMA and the ad server receive an ad request: your IP address, device type and operating system, the app or site, and the title being played, and, where your device settings allow, a device identifier.

• On iPhone and iPad the app never asks for permission to track you, so IMA receives no advertising identifier.
• On Android, IMA can receive your Google advertising ID unless you have deleted it or opted out in your device settings.
• On the website, IMA sets its own cookies for frequency capping and fraud prevention, under Google's advertising policies.

We do not give ad partners your account details, My List, ratings or watch history.

Who receives data

• Solaos, Inc.: runs the SHARE Watch streaming platform, servers and analytics.
• SHARE Studios Inc.: provides SHARE Watch, runs SHARE accounts, and receives content reports and viewing figures.
• Google Firebase: SHARE account sign-in.
• Apple: Sign in with Apple.
• Anthropic: Ask SAM requests, as described above.
• Google IMA and ad partners: ad requests, as described above.
• Resend: sends sign-in codes and report emails.
• Cloudflare: delivers the website and video and protects them from abuse.
• Google Cast: when you cast, your Cast device fetches the video directly.

We do not sell your personal information. We disclose information to authorities only where the law requires it, and then only what is required.

Cookies on the website

• Essential: a sign-in cookie that keeps you signed in, and browser storage for your settings and your cookie choice.
• Analytics: Matomo cookies, set only after you accept analytics in the cookie banner.
• Advertising: cookies set by Google IMA when an ad plays.
• Security: short-lived Cloudflare cookies that tell people from bots.

How long we keep data

Your account and library are kept while your account exists and are deleted when you delete it (see below). Usage events, search terms, analytics, content reports and server logs are kept to operate, measure and secure the service. When you delete your account, your account identifier is removed from your usage events, and the events are kept without it. Deleting your account does not remove analytics, search terms, content reports or server logs; search terms and content reports are never linked to an account.

Deleting your account

In the app, open the Profile tab, then the account card, and tap Delete account. You can also use the account deletion page or email [email protected]. Requests made by page or email are completed within 30 days. The deletion page lists exactly what is deleted and what is kept.

Your SHARE Studios membership at thesharestudio.comis a separate account under SHARE Studios' own terms. Deleting SHARE Watch does not close it; to close it, email [email protected].

Children

SHARE Watch is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us information, email [email protected] and we will delete it.

Your rights, including California (CCPA)

You can ask to know, access, correct, export or delete the personal information we hold about you, and we will not treat you differently for asking. California residents also have the right to opt out of the sale of personal information; we do not sell personal information. To make a request, email [email protected]. We respond within 30 days.

Changes to this policy

When we change this policy we update the "Last updated" date above, and for material changes we tell signed-in users.

Contact

Privacy questions and requests: [email protected]

This policy is informational and has not been reviewed by an attorney. For legal advice, consult counsel in your jurisdiction.

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